Last updated: 29 September 2026

Telegrafía respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, contact us, use our studio or purchase services from us.

For the purposes of UK data protection law, the data controller is:

Telegy Media Ltd
Trading as Telegrafía
Company number: 16751902
Registered address: 4 Broadbent Close, London, N6 5JW
Email: hello@telegrafia.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

1. Information we collect

Depending on how you interact with us, we may collect the following information.

Information you provide when making a booking

When you make a booking through our website or contact us about a booking, we may collect:

• your name;
• email address;
• telephone number;
• company or organisation name, where applicable;
• billing information;
• details of the service you are booking;
• booking date, time and duration;
• information about your recording, production or project requirements;
• equipment, technical or staffing requirements;
• accessibility or other information you choose to provide;
• correspondence relating to your booking; and
• information needed to administer, amend or cancel your booking.

Payment information

Payments may be processed by third-party payment providers such as Stripe.

We do not normally receive or store your complete payment card details. Payment providers may provide us with information such as:

• payment status;
• transaction reference;
• amount paid;
• card type or limited card information;
• billing name and address; and
• information required to manage refunds, disputes or payment enquiries.

Payment providers process your payment information in accordance with their own privacy policies and security procedures.

Enquiries and correspondence

If you contact us by email, telephone, our website or another communication method, we may retain:

• your contact details;
• the contents of your enquiry;
• our correspondence with you; and
• information reasonably required to respond to your enquiry.

Studio, recording and production information

Where you use Telegrafía for recording, photography, video, podcasting, post-production or related services, we may process information contained within the materials associated with your project.

This can include:

• audio recordings;
• video recordings;
• photographs;
• voices and likenesses;
• names or other information contained within recordings;
• project files;
• editing files;
• scripts, notes and production information; and
• files supplied to us by you.

Some of this material may contain personal information relating to people other than the person who made the booking.

Where you provide us with personal information or recordings relating to other people, you are responsible for ensuring that you have any permissions or other lawful basis required to provide those materials to us.

We will use project material only as reasonably required to provide the services you have requested, unless we have separately agreed another use with you.

Website and technical information

When you use our website, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• dates and times of visits;
• referring website or source;
• website interaction information; and
• cookie or similar technology identifiers.

Some of this information may be collected by our hosting provider, website software, security services or analytics providers.

2. How we use your information

We may use your personal information to:

• process and administer bookings;
• provide studio hire, recording, photography, video, podcast, post-production and related services;
• contact you regarding a booking or enquiry;
• confirm, modify or cancel bookings;
• process payments and refunds;
• prepare invoices and maintain financial records;
• provide customer support;
• plan studio, equipment and staffing requirements;
• deliver completed recordings, photographs, videos or other project materials;
• maintain appropriate records of work carried out;
• protect our website, systems, premises and business from fraud, misuse and security threats;
• investigate disputes, complaints or payment issues;
• comply with legal, regulatory, accounting and tax obligations;
• improve our services and website;
• understand how our website and services are used; and
• send marketing communications where permitted by law.

We will not sell your personal information to third parties.

3. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following bases.

Contract

We process information where it is necessary to enter into or perform a contract with you.

This includes activities such as:

• managing your booking;
• communicating with you about your session;
• supplying studio or production services;
• processing payments;
• delivering completed work; and
• dealing with changes, cancellations or refunds.

Legal obligation

We may process and retain information where necessary to comply with legal obligations, including tax, accounting, company and regulatory requirements.

Legitimate interests

We may process personal information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

• operating and improving our business;
• maintaining appropriate business records;
• responding to customer enquiries;
• protecting our systems and website;
• preventing fraud and misuse;
• maintaining network and website security;
• resolving disputes;
• establishing or defending legal claims; and
• understanding how customers use our services.

Consent

Where we specifically ask for your consent, for example for certain forms of direct marketing, you may withdraw that consent at any time.

Withdrawing consent does not affect processing which took place lawfully before you withdrew it.

4. Marketing communications

We may occasionally send information about Telegrafía services, studio facilities, events or offers where you have agreed to receive these communications or where we are otherwise permitted to do so by law.

You can opt out of marketing communications at any time by:

• using the unsubscribe option in a marketing email; or
• contacting us at hello@telegrafia.uk.

Service communications relating to an existing booking, payment or project are not marketing communications and may still be sent where necessary to provide the service you have requested.

We do not sell customer contact details or marketing lists.

5. Who we share your information with

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

Payment providers

Payment services such as Stripe may process payment and transaction information when you pay for a booking.

Website and hosting providers

Our website, database and associated information may be hosted or processed by website hosting, WordPress, form, security, backup or related technology providers.

Email and communications providers

We may use third-party services to send booking confirmations, customer communications or other emails.

IT and professional service providers

Information may be made available where necessary to providers assisting us with IT support, website administration, accounting, bookkeeping, legal advice or other professional services.

Contractors and production personnel

Where necessary to provide a service you have requested, relevant information may be provided to engineers, photographers, videographers, editors or other freelancers or contractors involved in your project.

They will only receive information reasonably necessary for the work they are carrying out.

Legal and regulatory authorities

We may disclose information where required by law, regulation, court order, taxation requirements or another lawful request from a competent authority.

We require service providers handling personal information on our behalf to handle that information appropriately and securely.

6. International data transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.

These safeguards may include transfers to countries recognised as providing an adequate level of data protection or the use of approved contractual protections.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and dispute-resolution requirements.

Different information may therefore be retained for different periods.

Booking and customer records

Booking records and associated correspondence may be retained for up to six years after completion of the relevant transaction or business relationship where necessary for accounting, tax, contractual or legal purposes.

Financial records

Invoices, payment records and information required for accounting or taxation purposes may normally be retained for at least six years, or for a longer period where legally required.

General enquiries

Enquiries which do not result in a booking will normally be deleted when they are no longer reasonably required, unless there is a legitimate reason to retain them.

Audio, video, photographic and project files

Project files may be retained for a limited period following completion of a project to allow us to deliver the work, make agreed revisions or resolve technical issues.

Unless a different retention or archival arrangement has been agreed with you, you should not rely on Telegrafía to provide indefinite storage or backup of completed project materials.

We may periodically delete completed project files where they are no longer required.

Marketing information

Where you have opted into marketing, we may retain your contact details until you unsubscribe or we determine that the information is no longer required.

If you unsubscribe, we may retain limited information on a suppression list so that we can record your preference and avoid sending further marketing communications.

8. Project files and customer responsibility

Customers are responsible for retaining their own copies and backups of important recordings, photographs, video files and other project materials after delivery.

Unless we have expressly agreed to provide archive or storage services, retention of customer project files by Telegrafía following completion of a project is provided as a convenience and is not intended to constitute permanent storage.

Further provisions concerning storage, delivery and deletion of customer project files may be contained in our Terms and Conditions.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device which may be used to operate the website, remember preferences, maintain security or understand how the website is being used.

Essential cookies

Some cookies are necessary for the website to function correctly. These may be used for purposes such as:

• website security;
• booking form functionality;
• payment functionality;
• session management; and
• remembering privacy or cookie settings.

These cookies may be used without optional consent where they are strictly necessary to provide the website or service you have requested.

Optional cookies

We may also use optional cookies for purposes such as analytics or other non-essential features.

Where consent is legally required, these cookies will not be activated until you have made the appropriate choice through our cookie controls.

You can change or withdraw your cookie choices where our website provides this functionality.

Further information about particular cookies in use may be provided through our cookie notice or cookie management tool.

10. Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• disclosure;
• alteration; and
• destruction.

These measures may include access controls, passwords, website security measures, secure payment processing, software updates, backups and restrictions on access to customer information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights regarding your personal information.

These may include the right to:

Access your information

You can ask us for confirmation of whether we hold personal information about you and request a copy of that information.

Correct your information

You can ask us to correct personal information that is inaccurate or complete information that is incomplete.

Request deletion

In certain circumstances, you can ask us to delete personal information we hold about you.

This right does not apply where we are legally required or otherwise permitted to retain the information.

Restrict processing

In certain circumstances, you can ask us to restrict how we use your information.

Object to processing

You may have the right to object to processing based on our legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Data portability

In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

Withdraw consent

Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at:

hello@telegrafia.uk

We may need to verify your identity before responding to a request.

12. Complaints

If you have concerns about how we use your personal information, please contact us first at hello@telegrafia.uk so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority for data protection:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

You can find current contact details and information about making a complaint on the ICO website.

13. Third-party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

14. Children

Our services are primarily intended for adults and organisations.

We do not knowingly use our booking system to collect personal information directly from children where parental or guardian involvement would be required.

Where minors participate in recordings, photography or productions arranged by a customer, responsibility for obtaining appropriate parental, guardian, performer or contributor permissions normally rests with the customer or production organiser unless we have specifically agreed otherwise.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, suppliers or legal obligations.

The latest version will be published on this page and the date at the top of the policy will indicate when it was last updated.

We recommend reviewing this Privacy Policy periodically.